Service Packages at the Counter

Under Customer phone, enter the customer's mobile number and select Find customer. A wrong or unknown number shows Enter a valid customer mobile number. or No matching customer. Check the phone number. The customer must already exist; the screen has no walk-in option for packages. Once found, the customer's name and phone sit under the page title.

Under Available packages, each row shows the package name and its visit count, how long it is valid (Valid for N days) and its price. Select Sell package on the row you want. The button is disabled until a customer is found, and while the counter is locked, its add-on has ended or you do not have permission to take payment. If the list says No service packages are set up. Ask the owner to create a service and a package in admin. Creating appointment services needs the Appointments add-on. Existing package balances remain available., no package exists yet.

The page is now Sell (package name) package and shows Customer pays and the package's visit count. Choose Cash, UPI or Card. Cancel goes back without selling. UPI is disabled when the store has no UPI ID saved in POS Settings. For UPI the page shows a payment QR for the exact amount; for card, take the payment on your own card machine. The text tells you what to check: Check the bank app for a successful (amount) payment. or Check the card machine for a successful (amount) payment.

On Pay for package, select Checked · received only after you have seen the money arrive. Select Not received if it failed (the screen then says Payment not received. The proposed purchase is retained; check the external result before retrying.), or Confirm later to leave the page without deciding. Reload payment rechecks the saved payment. A package that is not yet paid reads Proposed purchase retained · not active and no visits exist.

After payment the page is Package purchased: Paid, the package, and its remaining visits. Select Receipt for the Package receipt, Book first visit to book the customer straight away (shown only while visits remain), or Back to counter. Undo package purchase appears only to the owner, only for a short window after the sale, and only while the counter is unlocked.

On Service packages, find the customer by phone. Under Customer's packages each package shows N visits remaining, an end date (Until (date)) and a status such as Prepaid visits available, Package expired, All visits used or Purchase reversed · no visits available. Select Redeem visit on an active package that still has visits. For any other package, or if your role cannot take payment, the button reads View visit and only shows the details and history.

The page is Redeem a prepaid visit. If the current counter bill is for this customer and already holds the package's service, it says One prepaid visit covers the service. Products are separate. Otherwise it says Open the customer's service bill to redeem this visit. In that case select Add service to counter bill to put the service on the bill. If it says Save or finish the current bill for its customer before adding this service., finish that bill first. Use Reload package to refresh the balance, or Ask owner if you cannot proceed.

Select Redeem 1 visit. The button is disabled unless the package is active with a visit remaining, the service is on the customer's bill, and the counter is unlocked with payment permission. Cancel leaves without redeeming.

On Visit redeemed, the screen says Prepaid service redeemed. Products still use the normal bill payment. The prepaid visit pays for the service only; any products on the bill are paid the normal way. Select Add products / finish bill to return to the counter bill. The package's history then lists Visit redeemed.

If the prepaid visit covered every line, the bill total is zero and there is nothing to collect. The counter then offers Complete bill instead of Cash, UPI or card. Select it to finish the bill with no tender; no cash line is recorded. If the bill still has products to pay for, the normal payment buttons stay. Details and the error to expect are in Complete a bill with nothing to pay.