Renew a Bought Domain

Obtain a renewal quote, pay manually, follow registry confirmation, and understand expiry fallback and automatic-renewal mandate controls.

Renew your domain before its expiry, and follow the renewal until the registry confirms the new date. A successful payment alone does not extend the registration.

Screen: Online Store → Domains → My domains → Manage domain → Overview (under storefront → Domains in the new admin sidebar). Choose Scope → Store if shown. Sign in as the store owner. Support and impersonation sessions can inspect permitted progress but cannot quote, pay, or change payment permissions.

Check expiry and eligibility

Under Registration, read Expiry, Renewal grace ends, and Redemption ends. An unavailable date is unknown, not a guarantee of more time. Refresh details loads confirmed information; Back to my domains returns to the list.

Renew now is shown only once the domain is registered and running: its status must be active, connecting, live, awaiting your payment gateway, due for renewal, charging, renewing or in its grace period. While the domain is still pending, failed, suspended or lapsed, the button is not on Overview at all (there is nothing to renew yet). When it is shown, Renew now requires confirmed renewal capability and eligibility. Disputes, pending suspension, operations custody, a read-only snapshot or a failed registrar read, and redeemed, deleted, or transferred registrations can block renewal. A suspended registration is renewable only if the registrar confirms that it allows renewal; renewing it does not itself reactivate an inactive store plan.

An inactive storefront plan can leave the store offline while registration management and eligible renewal remain available. This is separate from the paid-plan gate for a new domain purchase. Renewing, DNS and automatic renewal also stay open while your subscription is suspended; see When your subscription is suspended. Hosting-only accounts renew from Hosting → Domains; see Hosting-only accounts.

Quote and pay manually

Changing the term clears the displayed quote and requires a new price. The term is locked while an attempt is processing. Only one payment or registry renewal should be followed at a time: a renewal already in progress blocks a competing attempt.

When the payment window closes and the dialog says it is confirming

Once Razorpay reports that your payment went through, the renewal dialog stops offering See price and Pay for renewal, so you cannot be charged twice for the same attempt. What you see next depends on how the confirmation goes. The dialog re-checks the attempt by itself every 5 seconds while the browser tab is in the foreground, and it remembers the payment for the current browser tab: closing and reopening Renew now in the same tab shows the same state instead of bringing Pay for renewal back.

Only Close stays available in the last two states. Check Expiry on Overview and your bank or Razorpay statement before contacting support: if the expiry has already moved, the renewal completed and nothing more is needed.

Understand renewal progress

On Overview the latest renewal attempt's status shows as a coloured pill. Green is a confirmed renewal, amber is Renewal under review, red is Payment failed, and every other status is grey.

Renewal history on the domain page

Screen: Online Store → Domains → My domains → open the domain → Overview → Renewal history. Renewal attempts are listed newest first (up to the latest 50), including ones whose payment is still pending or failed, with its date, period (1 year, 2 years), amount and a status chip.

Download invoice appears beside a row only when that renewal has an invoice. If a renewal went through before its GST invoice was ready, you get a Your GST invoice for the yourbrand.com renewal is ready email once it is. The panel appears once the domain has a renewal that is in progress, paid, failed at payment, or refunded or being refunded. Quotes and cancelled attempts never appear.

The reason shown in the renewal dialog. Open the dialog from Renew now on Overview or from the renewal progress link. The reason alert is plain English from the platform and never contains registrar text or an internal code. It depends on the attempt's status:

• While the renewal is processing (payment received, renewing, checking the outcome, queued or charging): if the platform recorded a reason, a blue alert shows it, and the standard line The current payment or registry renewal is being processed. Do not pay again. Refresh this attempt to follow its progress. stays visible below it. With no reason, you see only the standard line.
• Renewal refund pending: an amber alert shows the reason, or This renewal did not go through. Your payment is being refunded. when none is recorded.
• Renewal refunded: an amber alert always reads This renewal did not go through. Your payment has been refunded., whatever the recorded reason.
• Payment failed: only the declined-payment alert shows, with no reason alert.

The reasons the platform can show:

On hold, refunding and delayed-refund reasons need nothing from you except waiting for the email, and you must not pay again. For The renewal could not be completed., check the status and contact support if it does not move; request a fresh quote only after the attempt is closed. A payment that fails or is declined shows only the declined-payment alert, with no reason. A refund does not mean the domain was renewed; check the expiry on Overview.

A definitive failed registry renewal has a refund path. An ambiguous registrar outcome stays under reconciliation rather than treating it as a safe new payment opportunity. If temporary funding remains insufficient for 48 hours from the first queue entry, the renewal enters its refund path. A refund does not mean the domain was renewed; inspect the confirmed expiry.

What customers see after expiry

In the expiry rollout, an expired bought registration stops being used as the primary store address and the store falls back to its retained BillionBiz address. Read the address shown in the expiry notice. A successful renewal does not automatically select the bought domain as primary again: check DNS and HTTPS, then use Make primary when eligible.

Expired — renewal grace permits normal renewal only while the registrar confirms grace eligibility and its deadline has not passed. Redemption — restore unavailable cannot use ordinary renewal here. Restore support is coming later; contact support. The displayed grace/redemption dates are registrar-dependent, not a universal interval for every extension.

Automatic renewal preference and mandate

The Automatic renewal payments panel on the Overview of a bought domain separates the preference from payment permission. A debit needs a separate active mandate, an eligible registration, an amount within its limit, and the provider's required notice. The panel always shows your Automatic renewal preference switch and the current mandate status, for example No payment mandate. While automatic renewal payments are not switched on, a blue notice reads Automatic renewal payments are coming soon. Until then, renew your domain manually before it expires. and the setup form is not shown at all: there is no Payment method, Maximum debit (INR), consent checkbox or Set up payment mandate button to click. The setup form is shown only when the server reports automatic renewal payments as enabled, and it does not report that yet. No mandate can be created and nothing is charged. Keep track of expiry yourself and renew manually. While your subscription is suspended, new mandates cannot be set up and automatic renewal cannot be turned on.

The Automatic renewal preference switch, the status line and the Retry button (shown after a load error) are always visible. The method, limit, consent and setup controls below belong to the setup form and stay hidden until automatic renewal payments are switched on, so you will not see them today. Revoke payment mandate appears only when a pending or active mandate exists.

The status line reads exactly one of: No payment mandate, Mandate pending — automatic debit is not authorized yet, Mandate active — eligible payments may be scheduled after provider notice, Revocation requested — new automatic charges are stopped; submitted payments are being reconciled, Mandate revoked — use manual renewal, or Mandate setup failed — use manual renewal. Pending is not debit authorization. If the renewal total exceeds the mandate's cap or the UPI cap, use manual renewal. A revoked or failed mandate also requires manual renewal or a new eligible setup when available; the coming-soon notice shows again in those two cases. If a mandate already exists (pending or active), the notice is not shown: the status line and its limit stay visible, and Revoke payment mandate is offered so you can stop it.

Revocation stops new automatic charges; submitted payments still require reconciliation and it does not undo a confirmed renewal. If a mandate covers all your domains, its warning explains that revoking it affects every domain using it. Preference and mandate controls are disabled for read-only sessions, busy/loading states, and restricted registrations.

Troubleshooting: why don't I see X?

Why is Renew now missing or disabled?

First check the domain's status: Renew now is hidden entirely until the domain is registered and active (or connecting, live, due for renewal, renewing or in grace), so a domain that is still pending or failed has no button to find. Then check rollout availability, owner access, fresh registrar details, supported renewal capability, and the registration's restrictions. Redemption needs restoration rather than ordinary renewal. An expired registration needs confirmed grace eligibility; do not assume the presence of a date alone guarantees renewal.

Why did payment succeed but expiry stay the same?

Payment and registry confirmation are separate. Use View renewal progress and follow the existing attempt. Checking the outcome or a queued renewal means the outcome is pending; do not pay again. Contact support with the domain, renewal attempt, payment reference, and current status if progress stops.

Why is my renewal on hold or its refund late?

An on-hold renewal and a delayed refund both mean our team is checking the attempt. Do not pay again. Wait up to 5–7 working days for the email, then contact support with the domain, the payment reference and the status chip in Renewal history.

Why does the button say Renew again, with a note about an earlier payment?

What you see: on Overview, a blue note reading Your earlier payment of ₹X on DD MMM YYYY is under review. Our team will apply or refund it., and the button reads Renew again instead of Renew now. In the renewal dialog the button that requests a price reads Renew again instead of See price.

Why: a renewal attempt stayed unresolved for 72 hours and our team is reviewing it; the payment may or may not have been taken. The amount and the date in the note come from that earlier attempt. Renew again appears under the same status conditions as Renew now (see Why is Renew now missing or disabled?).

What to do: you may start a fresh renewal with Renew again if you want the domain renewed now; the dialog lets you request a new price and pay as usual. Our team will still apply or refund the earlier payment, so keep the earlier payment reference and check your bank statement and the Renewal history chips before contacting support.

Why do I need a new quote?

The 15-minute price lock expired, the term changed, or the confirmed registry expiry changed elsewhere. Refresh details and request a new price. If a payment or renewal is already processing, follow it instead of starting another quote.

Why is a refund pending or my bank debit inconsistent?

Read the existing renewal status and preserve its payment/refund reference. Refund completion waits for payment-provider confirmation. An amount mismatch or unconfirmed capture needs support review; a second payment does not resolve the first one.

Why doesn't my automatic-renewal preference charge my card?

The preference is separate from a payment mandate, and a charge would need an active mandate, which cannot be set up yet. Even once permission exists it must satisfy the amount limit, lifecycle eligibility, and provider notice. Use manual renewal when available and verify the resulting expiry.

Next steps

• Reconnect and choose the primary store address
• Review your registration contacts and locks